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Muting item run time clock during Show Caller Tracking
Muting item run time clock during Show Caller Tracking

How to mute or suppress the Item Run Time clock whenever a showcaller tracks an item.

Renu Singh avatar
Written by Renu Singh
Updated over a week ago

Tracking and timing are two of the most important features Shoflo has to offer (among many other things, of course). On their own, they’re very powerful. But when combined, their functionality jumps to a whole new level. 

You can now “mute” or “suppress” an item run time clock for a tracked row

When you open up your new duration picker, you’ll see a new icon on the right side of the picker.

When clicked, this will suppress the item run time clock for that row when the row is tracked. Thus, it will continue counting from the first-previous un-suppressed duration. So for example, if you set a duration of 5min on a walkin segment, if you suppress the item run time clock for the duration on the new row, when that row is tracked, the item run time clock will continue counting down from 5minutes. It’ll continue to count down from 5minutes until you track to a row with an un-suppressed duration. To un-suppress a duration, click back into the duration picker and then on this icon:

Write your actual time spent in an item with the ALT + Spacebar shortcut

Say you set a duration of an item to be 2m30s. However, you only end up spending 2minutes in the item itself. Well now you can write that duration of 2minutes into the duration when you track to the next row by using the shortcut ALT + Spacebar. In this example, when you track to the next row with ALT + Spacebar, we’ll do the math for you and automatically set the duration for the row you just left to 2minutes, and will auto-recount your timings going forward to reflect the change in duration. This can be super handy for keeping track of your estimated end time (when you’re using preset time.)

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